Política de reembolso
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
At CCN Sport, we strive to ensure your satisfaction with every purchase. However, certain situations may call for exceptions to our standard refund policy. Please take note of the following scenarios where refunds may not be applicable or only partial refunds may be granted:
1. Customized Products:
Products that have been customized, altered, or specially made to meet individual specifications are non-refundable. This includes items with personalized designs, logos, or measurements.
2. Clearance or Final Sale Items:
Any product marked as clearance or part of a final sale is considered non-refundable. We clearly indicate such items on our website, and they do not qualify for returns or refunds.
3. Gift Cards:
Gift cards purchased from CCN Sport are non-refundable.
Please carefully review your order and consider these exceptions before making a purchase. If you have any concerns or questions about our refund policy or the eligibility of your purchase for a refund, feel free to reach out to our customer support team for clarification and assistance. Your satisfaction and understanding are important to us.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.